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Peoplecert ITIL-4-BRM Exam Syllabus Topics:

Topic	Details
Topic 1	Strategic and Operational Stakeholder Engagement: This section of the exam measures the skills of a Business Relationship Manager and addresses how to ensure that stakeholders at every level understand and support the service strategy. It highlights the importance of engaging both strategic and operational stakeholders in co-creating value, aligning expectations, and working toward shared goals across the service value system.
Topic 2	Relationship Models and Value Co-Creation: This section of the exam measures the skills of a Service Relationship Manager and covers how to develop and apply effective relationship models based on ITIL best practices. It focuses on fostering long-term collaboration between service providers and consumers to improve communication, transparency, and the overall customer experience in a structured and measurable way.
Topic 3	Capability Assessment Using the ITIL Maturity Model: This section of the exam measures the skills of a Service Relationship Manager and involves assessing the current maturity of the organization’s relationship management capabilities. The focus is on applying the ITIL Maturity Model to identify gaps, guide improvements, and support long-term growth through structured capability development.
Topic 4	Performance Measurement and Success Factors: This section of the exam measures the skills of a Business Relationship Manager and focuses on identifying appropriate metrics and key success factors to evaluate relationship effectiveness. Candidates will learn how to use these indicators to continuously improve relationship management practices and align them with the organization’s strategic goals.
Topic 5	Business Relationship Management Roles and Responsibilities: This section of the exam measures the skills of a Service Relationship Manager and focuses on identifying and defining the core responsibilities, skills, and knowledge areas required for successful business relationship management. Candidates will be expected to understand how this role contributes to connecting service providers with consumers and aligning IT services with business outcomes.

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Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q26-Q31):

NEW QUESTION # 26
The service relationship between an internal service provider and the business involves many business stakeholders who may have different, interests and priorities.
Which TWO factors additionally increase the complexity of the service relationships and should be considered by the service provider?
1. Dependencies on partner and suppliers
2. Dependencies on other internal service providers
3. Dependencies on the service consumer
4. Dependencies on internal users

A. 3 and 4
B. 1 and 4
C. 2 and 3
D. 1 and 2

Answer: D

Explanation:
Dependencies on partner and suppliers (1) and on other internal service providers (2) introduce additional complexity in coordinating and managing the end-to-end service relationship.

NEW QUESTION # 27
Which is an example of an approach to managing a business relationship in a clear domain?

A. A business relationship manager is provided with a detailed set of instructions for gathering information about new customers
B. A business relationship manager is provided with a set of principles to apply when discussing sustainability issues with customers
C. A business relationship manager uses a Gemba walk for analysing stakeholders influence and interest
D. A business relationship manager is provided high-level guidance for customer discussions

Answer: A

Explanation:
In a clear domain, processes are well understood and documented; providing a detailed set of instructions aligns with that clarity, guiding the BRM's information-gathering.

NEW QUESTION # 28
Which is an example of the 'Prepare the team' step of Gemba walks?

A. A business relationship manager informs staff of a future Gemba walk of the value stream for creating a new service
B. A relationship manager discusses the findings of a Gemba walk with other stakeholders
C. A relationship manager records the findings of observing the negotiation of service targets
D. A relationship manager asks another manager to join the Gemba walk for onboarding new customers

Answer: A

Explanation:
"Prepare the team" involves informing and readying participants for the upcoming Gemba walk; notifying staff about the future observation aligns with that preparatory activity.

NEW QUESTION # 29
Which is an example of the 'Prepare the team' step of Gemba walks?

A. A business relationship manager informs staff of a future Gemba walk of the value stream for creating a new service
B. A relationship manager discusses the findings of a Gemba walk with other stakeholders
C. A relationship manager records the findings of observing the negotiation of service targets
D. A relationship manager asks another manager to join the Gemba walk for onboarding new customers

Answer: A

Explanation:
"Prepare the team" involves informing and readying participants for the upcoming Gemba walk; notifying staff about the future observation aligns with that preparatory activity.

NEW QUESTION # 30
Which statement about the relationship between the capability criteria and the four dimensions of service management is CORRECT?

A. Each capability level contains one or more criteria for each of the four dimensions
B. Each capability level contains the same number of criteria for each of the four dimensions
C. Each capability criterion is linked to only one of the four dimensions
D. Not all capability criteria have been mapped to one of the four dimensions

Answer: A

Explanation:
At every capability level, there are one or more criteria corresponding to each of the four dimensions of service management, ensuring balanced consideration across all dimensions.

NEW QUESTION # 31
......

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100% Pass Quiz Peoplecert - Useful ITIL-4-BRM - Clearer ITIL 4 Specialist: Business Relationship Management Explanation

Peoplecert ITIL-4-BRM Exam Syllabus Topics:

Valid Peoplecert ITIL-4-BRM Practice Materials, ITIL-4-BRM Latest Test Vce

Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q26-Q31):

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